Customer Testimonials
They are always very courteous. They have a really nice waiting area with coffee. They always take good care of you.
Josh and all the service members are always helpful and make sure that I am satisfied.
Very easy to work with over phone/text and was ready and waiting for us to get there the next day.
Alvin was a very good sales consultant to deal with! He was patient with us as we test drove several different vehicles. Once we made our decision the rest of the purchase process went fast and smoothly. Alvin made sure we were taken care of as he made arrangements to have an extra key fob made for us and made sure our car had a full tank of gas when we left. We would highly recommend White’s Honda*Toyota and especially Josh “Alvin” Grothjan to all our families and friends for their next vehicle purchase!
We were traveling to Massillon OH and there was no way to avoid hitting a 5 x 5 block of wood which fell off a simi trailer smack dab under our car, worrying about under carriage damage we called White's who set us up to drop off on our way home, rented us a car to travel home with and worked us in to get the car damage reviewed by the service department. They saved the day for us and we so very much appreciated their time and courtesy and the the rental which was great!
Alvin did an awesome job! He went above my expectations in everything he did! From showing us the car to helping us figure out financing to the extras that were provided. I will recommend him to my friends and family. Thank you
Greeted me professionally. Explained everything they did and made sure I understood it. They were very kind.
The dealership itself was extremely professional and customer oriented, dealers were respectful and extremely helpful, overall just a great experience.
Ashley was a top notch salesperson. I feel she really cares about the customer. I will come back again in the future and will recommend anyone looking to buy a car to go straight to her. Her husband (Simon) was also awesome. The way she helped secure the Toyota Sienna for me and my wife meant so much. Best salesperson there is!!!
Had a very good experience with George and Josh. Would recommend them to anyone. Thank you,
Good communication. Wish at least my first service came with a free car wash. Seat cover and floor mat was left in vehicle for me to dispose of.
Our sales person was very kind and was able to answer most of our questions or to get the information for us when I asked.
The service department has always been very prepared for my visit. They are courteous and thorough.
The entire team was extremely responsive and made the process very convenient. Will certainly use again
Steve in service was great! He had a complete understanding of our needs and executed it without frustration
Service was quick and efficient. Price was agreeable. The list of possible needed future repairs were explained.
Nice young gentleman! Great deals. Communication was excellent and they worked with us while waiting on insurance.
A simple oil change and tire rotation turned into a poorly done job. Ignoring your std. quality control was not followed. For more information call me. Simon was involved with the RAV4
Everyone handling the experience was great and seemed to care Friendly, knowledgeable, dedicated team. John has been my sales rep for like 6 leases. Always takes good care of me.
This was the best experience we have ever had. They actually listened to what we were looking for and came up with a vehicle that we hadn't even considered. They explained everything very well. We were very impressed. Great job, guys!
I had a great experience at the dealership from start to finish. Everyone was super friendly and very thorough throughout the entire process, which made buying a vehicle stress-free and easy. Josh was awesome to work with, and I would highly recommend him to anyone looking to buy a vehicle.
Very fast service and done right the first time. I would recomend taking you car to Whites.
The service team was courteous and the service department was very clean. I did not have any issues scheduling my tire rotation and oil change. This is our 5th Toyota vehicle.
The service people are very friendly and accommodating. The scheduling of specific services could be better. I was there over 6 hours on an oil change and a camera update. They didn’t explain the scenarios related to the product recall.
Ben Rees was my sales rep.. He recommended the car I ended up buying due to my previous buying history with Toyota. I felt he did a good job explaining everything and was very professional during the buying process. And Zoey's office rocks!!
The buying experience overall was ok. I appreciate how you all showed the way you came up with pricing on my vehicle. After I purchased the vehicle, it was apparent that the previous owner was a smoker (I didn't initially notice it as my nose isn't what it used to be. My wife later pointed it out). I would have appreciated more transparency with this during the purchasing process along with an explanation of what you all do to mitigate it.
They service my vehicle in a timely manner. The waiting area is pleasant and they are professional.
Ashly was very good at picking the car for us. We told her what we wanted, she found it and actually found us a car that was better than we asked for. The people at the dealership were friendly not pushy and facilities clean and neat.
They made the deal on my new Tundra fast and simple! George went out of his way to make sure I got the truck and deal I want!
The crew at White's Toyota of Lima truly made the car buying experience a comfortable one. Lucas, Zoey, and Miles took care of us and were fantastic. They make a great team which of course results in a great experience for the customer. Will be a return customer for any future vehicle needs.
Appointment was cancelled by White late the previous day with no explanation. Work order was not in the system when I arrived.
Excellent service and I will definitely return to the dealership to have any service in the future.
Very nice dealership with nice people. Would be nice if they would improve the broken kids toys and have more options to occupy kids while waiting.
We were constantly being updated on the status of our Rav. When it was discovered we were going to need a part that was not in stock we were given a car to use to drive home. When the part didn't come in the next day (Friday) we were told we could use the rental still at no cost. Even while we were waiting in the waiting room of the dealership, staff were checking on us .
Brandon was easy to work with and very fast and efficient in helping to find exactly what I was looking for!
Awesome sales person, very helpful, honest, and got me the car I wanted very quick.
They made the process so quick and easy! Ashlie was easy to work with. I honestly walked in and didn’t know what I was wanting, she asked a couple questions and paired me with a perfect vehicle. I felt very comfortable and never stressed with her. I’m happy I found her on Facebook!
I have bought 4 vehicles through Ashley. 1st one she was at differnt dealership. When she went to whites I told my husband we had to go there. I sent friends family and co workers to her. Shes not pushy and listens to what you want. They didnt have the van color I wanted in stock but she found one and had it waiting on us 2 days later
Lucas was great to work with! Very seamless experience from beginning to end. Enjoying my new ride.
My 2008 4Runner needed some repairs. Seth in service did a great job on getting done what needed done. 242,000 miles and still running!
I had brought my Toyota in back in December because a fuse to my map light and garage door buttons kept burning out. They replaced a map light assembly stating it had a shorten it. This was a $1300 repair. One month later the fuse blew again, so I called and made an appointment for my vehicle. I waited about 30 minutes and was told my garage door opener works. I mentioned to them that I was more concerned that my map lights weren’t working again and that the fuse had blown. The service man told me that the lights are ... Read More DealerRater - Feb 6, 2026
Ashlie was awesome to work with! It was a no pressure sale and when the time comes for another new car I will definitely be going back to Ashlie!
Always a pleasure to go to White’s. Friendly staff and great service. We drive to Lima from Bellefontaine to purchase and for vehicle service.
Our salesman Robby was very nice to my wife and i. We looked the vehicle over and took it for a test drive. He listened to our questions and got answers to all of them. This dealership is top notch and the manager was a very nice person. We ended up buying the vehicle. After we purchased the vehicle. A nice young man named Brian went over all the options on the vehicle so we can be more knowledgeable on how they work.
Friendly and extremely knowledgeable and helpful; Robert especially! When we can we recommend your establishment to our friends.
White's is an excellent Toyota Dealership. From Ben Rees finding us the exact Grand Highlander we were looking for to the after sale service they are the best. We should know - after hurricane Ian and Hurricane Helene in Fort Myers Beach this will be our third new car purchase in four years. Hoping third time's a charm!
Came in just to look at a vehicle, drove home with it. Thank you, Josh, for making us a deal we couldn't refuse.
Robby the salesman was thoughtful and very helpful. The General manager was also very helpful in making my purchase come true. I've got a brand new vehicle and would very much go back when the time comes.
This was my first experience with anything other than a Ford dealership in my life. I must say I was impressed. From the salesman, Josh Hawkins, to finance, everything was smooth and simple. Would gladly do business with them again!!
I have been avoiding this for several years because I really do not feel comfortable talking with salespeople who are pushy, however, I have to say this Toyota dealership is by far my best buying experience in such a long time. I encourage anyone who is looking for a new or used car to stop in. Colin was my salesman and he was the best. I also had a great experience speaking with Max the manager. These people are truly professionals at what they do.
Ben was excellent! Easy to deal with and very knowledgeable. Smooth transaction and he found the perfect car for me!
The service was great! Josh always does a great job with explaining the services needed and keeping me updated!
Both the sales rep and the entire sales staff were accommadating and professional to us.
The service is great and they are very informative I was with my sister as she was looking to buy a new vehicle the service department took my sienna in early for service. We were both done at the same time
All went well ! Nice waiting room and Josh was super nice! Coupons always help I would definitely return
Met with sales rep, drove a vehicle and liked but wanted to find one in my price range so sales rep spent time with me to find what I liked. He found the right vehicle and within 24 hours we owned a beautiful new RAV4.
My appointment was at 8am and I was there about 10 minutes early. I was only having my tires rotated and a light bulb changed and it took almost 90 minutes. The service is fine there but it consistently takes way too long for what I need completed.
top rated car buying experience.....enjoyed everyone who helped with the process, it was a breeze, very friendly and professional at the same time......hope the vehicle lives up to the same standards.
very happy with the sales rep.This is my third toyota from here and will plan on fourth when the time comes
I purchased my car from this dealership and have driven the 60 miles back to have my car serviced because of their professionalism, communication and kindness. You are not a number; you are their number one priority. Excellent service completed in a timely manner. I would highly recommend.
The Service Department stated that they did try to find the source of my complaint, but to no avail.
Knowledge employees. They are kind and helpful. Have our second vehicle from George, and if we're in the market again will definitely work with him.
Very friendly. They worked hard to get me in a payment I could afford without it being too painful on my budget.
Got rim replaced the tire was not installed properly they ripped valve stem when installing tire on new rim. My tire went completely while driving on new rim they did except any responsibility like it was no big deal
Terrific car buying experience. No pressure and very straightforward and honest dealer. Made the process of buying my new 4runner a delight. Colin was the best sales associate to work with. Tom went out of his way to find me the right car and Josh made financing a breeze.
Excellent service from start to finish! Would definitely purchase from White’s Toyota in the future!
Overall, great experience. The service was done in an efficient and timely manner. Communication was good.
Colin did a wonderful job. Josh in finance did a great job as well. Very pleased
Josh was extremely helpful, figuring out the problem immediately, and getting it resolved in a very short time period. Thank you.
Happy with the Service. Thank you for getting me in on short notice. Job done!
They don’t stock parts for most vehicles and not my car. I don’t like scheduling an appointment when I need a tire. Thimbs down.
I was incredibly disappointed by this experience with Toyota. I had done a lot of the work installing the wiring harness, taking off the panels in the trunk to access the connections and I kept all of the screws and pieces to put the trunk back together in a bag with the other components of the wiring harness. I wasn’t told what to expect or updated at all when I arrived and during my wait. After five hours I was given a bill for almost 560 dollars. This seems incredibly excessive given that I had already done a lot of ... Read More DealerRater - Jul 14, 2025
The service department does a great job of communicating throughout the process not only on the service but makes sure to review the potential items on the checklist so I can plan accordingly.
Glove department was lying on floor when ready to leave .I don’t know they even put old filter back in
Very good service. Kept up to date which was appreciative. They showed me a filter that was so dirty. Feel good getting it done here. Usually used a car place in South Bend IN.
Friendly, courteous and informative on my recall on my last appointment. Even helped me get a delicious coffee drink.
All the staff were very friendly and professional. I would recommend this dealership to anyone
I always get great and efficient service and Steve always takes care of my needs. Thanks Steve.
They were efficient and very nice to me and called when completed I am very satisfied .
The work was done quickly and efficiently. A mistake in billing was made but it was quickly corrected.
Great service and sales. Love my Highlandet and its reliability. Service department is friendly and efficient.
Thank you, Ashlie Long, and your service department, for being my #1 auto dealer buying experience. In my 83+ years of lifetime, and many previous autos purchased, no other dealer has come close to the level of professionalism, knowledge, and consideration before and especially after the sale.
White’s Toyota has always provided excellent service for my vehicle needs. I would recommend their products and services to other Toyota and Honda owners.
Excellent service by both. Excellent service to repair our Acura by Brett Condon. We also purchased a 2025 Honda Odyssey from Sam Delgado who did an amazing job explaining the vehicle advantages. Brett did a great job assisting us with the vehicle service.
They gave us all of the information in the vehicle but we didn’t feel pressured.
The whole dealership is easy to deal with . Grant Criblez is excellent to negotiate . We were looking for a car for our daughter living in Cincinnati. We could buy the car down there in Cincinnati but White Toyota dealership was reasonable, fair and friendly. That’s why I keep coming back. This is the 5th one I bought here.
The service department did a great job of communicating and explaining everything throughout the process.
Super friendly and knowledgeable ataff..especially Michael Walters, but I may be a little prejudiced.
I was very pleased with the help I received from Brandon. He was knowledgeable and very willing to answer all my questions.
I flew in from Pelham NH White's Toyota gave me the best deal, They offered to pick me up at the hotel i stayed and bring me to the dealer, Their customer service was excellent, very transparent since the minute i called , My sales guy Colin was great, very professional easy process and fast, the entire team was great, I Will recommend White's Toyota, Keep up the good work!!!!!
Great customer service! Nice waiting area. Easy and quick in and out. I highly recommend White Toyota Service Department.
The sales manager was willing to work with me to get the deal done, and the associate who accompanied me on our test drive was very knowledgeable. My salesperson was nice enough, but very green.
Need to work with Toyota - to give lifetime balance & Road Hazzard on tires bought from dealership -
My sales guy Luke was amazing to work with and was able to answer all my questions. The financial department was also great to work with especially with finding the right payments. Thank you again
I have worked with this dealership for the past 20 years. It is highly professional, conducts with integrity, and always has the clients best interest at heart. I would not even consider purchasing another vehicle from any other dealership. Missy Roush
Looked at the trucks online to see what was available. Went to Lima to look at the vehicles and was able to test drive them on the same day. Staff seems very knowledgeable and helpful. Ordered a truck and received it in a matter of a week!
I gave the whole experience 5 stars only because I couldn't give more! David was great to work with and held true to Everything he promised. Special Thanks to Bib Overall Guy who removed pieces off the car from original owner. It was a cold rainy day but where he parked the car I got to watch him. I feel he took his time to make sure it was right and there was no residue from the pieces he took off. I traveled 2 hours to get this car and I couldn't be happier. Basically I bought it sight unseen, ... Read More DealerRater - Feb 17, 2025
We have always been very satisfied with service at this dealership in the past. However, when I got this car back this week following its' 20,000 mile service, one of the parts from the cabin air filter was still on the floor, so I had to return to the dealership for them to figure out where it went and put it back on. Then when I got home, I discovered that the trunk liner was pulled up with the battery cover still off. Fortunately I was able to reattach the cover to the battery compartment myself, but it was still surprising ... Read More DealerRater - Feb 7, 2025
Very good customer Service! also, I had my oil change and they rotate it my tires .
Guy is dishonest and uses every slimey trick in the hard sales book to screw you over. If you get him at the dealership, run, don’t walk away.